Terms and Conditions - This offer does not constitute an offer within the meaning of the Civil Code and is provided for testing purposes only.

Terms and Conditions of the Online Store

These Terms and Conditions outline the rules governing the operation of the Skinsquare store. Here you will find, in particular, information about the rules for placing orders, the offer, the right to withdraw from the contract, and liability for non-compliance of the goods with the contract.

§1 Definitions

Store – Online store located atwww.Skinsquare.storeSeller – Skinsquare limited liability company with its registered office in Kobyłka at ul. Wołomińska 2 (05-230 Kobyłka), entered in the register of entrepreneurs kept by the District Court for the Capital City of Warsaw in Warsaw. The 14th Commercial Division of the National Court Register is registered under KRS number: 0001133800, with NIP (Tax Identification Number): 1251776543 and share capital of PLN 5,000.00. The contact information is as follows: e-mail address:Support@skinsquare.store, tel. no. +48 600955000. “Customer” refers to a natural person, legal person, or organizational unit that is not a legal person, to which specific provisions grant legal capacity, and who places an order in the Store and makes purchases through the Store. For the purposes of this document, a “consumer” is defined as a natural person who enters into a contract with a seller, the subject of which is not directly related to their business or professional activity. An “entrepreneur with consumer rights” is a natural person who operates a sole proprietorship and enters into a contract directly related to their business activity, provided that the content of the contract indicates that it is not of a professional nature. Account A Customer account is a type of account created on the Store's online platform. This account enables the Customer to access the services and goods that they have purchased. A Sales Agreement is an agreement for the sale of Goods concluded between the Seller and the Customer via the Store. Goods – a physical item, digital content, or service that is the subject of sale in the Store Seller's Details – the Seller's contact information and address: ul. Wołomińska 2, 05-230, Kobyłka, phone number: +48 600955000, e-mail address:Support@skinsquare.store. “User” refers to the customer or recipient of services provided by the Seller

§2 Preliminary provisions

These Terms and Conditions outline the regulations governing the use of the Store and the procedures for conducting distance sales contracts through the Store. The Terms and Conditions are consistently available on the Store's website in a manner that permits downloading, reproduction, and recording by printing or saving them on a medium at any time. To make purchases in the store, you will need access to a computer or mobile device with internet access, a standard operating system, a web browser that supports JavaScript and the necessary cookies, and an e-mail account. Additionally, to complete purchases, the ordering process must be completed, during which the necessary data to fulfill the order must be provided. 4. If the Seller offers digital content or services, and their use would require additional technical conditions to be met, these conditions are indicated in the description of these products in the Store. 5. Should a price reduction occur, the Seller is obligated to notify the Customer of the lowest price within the 30-day period preceding the reduction, as outlined in Article 4(2) of the Act of May 9, 2014, concerning the provision of information on the prices of goods and services. 6. The detailed attributes and specifications of each Product are outlined in the Product descriptions in the Store. 7. The transmission of illicit material via the forms is strictly forbidden.

§3 Making purchases in the Store

1. Customers may make purchases in the Store either after logging into their customer account or as a guest. 2. The gross price of the goods, including VAT, is given on the Store's website. Please note that the prices of the Goods do not include delivery costs, which will be indicated each time during the Ordering process. 3. Information about the Goods provided on the Store's website, in particular their descriptions, technical and functional parameters, and prices, constitute an invitation to conclude a contract within the meaning of Article 71 of the Civil Code. 4. Once the desired Goods have been selected, the Customer should follow the instructions outlined in the messages displayed on the Store's website in order to complete the purchase. If the Customer has a discount code, they may enter it in the shopping cart or during the ordering process. The Customer can then calculate the cost of the shopping cart and proceed to payment. 5. In order to place an order, the Customer must provide the data marked as mandatory in the forms. Until the button completing the order is clicked, the customer has the option to modify the order or the data provided. 6. In order to finalize the order, the customer must place the order by clicking the “Place order” button on the order summary page. To place an order, you must first add the goods to the shopping cart, complete the required data fields, and provide the necessary consents, including acceptance of the terms and conditions. 7. After placing the order, the seller will immediately confirm its receipt and simultaneously accept the order for execution. The Seller will send the Customer an e-mail to confirm receipt of the Order and its acceptance for processing. This e-mail will be sent to the e-mail address provided by the Customer when placing the Order. It will contain a statement from the Seller confirming receipt of the Order and its acceptance for processing, as well as confirmation of the conclusion of the Sales Agreement. Upon receipt of the aforementioned email by the customer, a sales agreement is concluded between the customer and the seller. Depending on the goods ordered, the following agreements may be concluded between the Customer and the Seller: a) in the case of physical goods – a sales agreement, b) in the case of services – a service agreement, c) in the case of digital content – an agreement for the delivery of digital content. 9. The terms of the concluded Sales Agreement are recorded, secured, and made available to the Customer by making these Terms and Conditions available on the Online Store's website and sending an e-mail to the Customer. The terms of the Sales Agreement are also recorded and secured in the Seller's Online Store IT system. 10. The Seller reserves the right to suspend the execution of the order in the event of reasonable doubts as to the authenticity and accuracy of the data entered by the Customer in the registration form. In such a situation, the store will immediately contact the Customer.

§4 Delivery and payments1. Delivery of goods is available within the territory of the Republic of Poland, as well as other European Union countries.

2. The Customer may select from the available delivery methods displayed during the ordering process: 1) Courier Delivery 2) Cash on Delivery Courier Delivery 3) Collection from a Collection Point 3. Delivery of Goods to the Customer is subject to a fee if the Goods require physical shipment, unless the sales contract stipulates otherwise. The costs of delivering the goods (including transport, delivery, and postal services) are clearly indicated to the customer on the online store's website. This information can be found in the tab concerning delivery costs, and it is also displayed during the ordering process. The customer is presented with this information at the moment when they express their willingness to be bound by the sales agreement. In duly warranted instances, the Store may dispatch multiple individual shipments within a single order at no added expense to the Customer. 4. Delivery of Goods to Customers within the Republic of Poland should be made within 14 business days, while deliveries to other European Union countries should be made within 21 business days. However, please refer to the specified delivery dates provided in the description of the Goods or at the time of placing the Order. Should the delivery times of the ordered goods vary, the delivery time that applies will be that of the goods with the longest delivery time. 5. In the event that the Seller offers digital content or services, such content or services shall be sent electronically immediately, but no later than within five business days, unless otherwise specified in the description of the Goods (e.g., pre-sale). Please note that the deadlines specified in sections 4 and 5 above are counted from the date of posting the transfer to the Seller's account, or from the date of confirmation of acceptance of the order for execution in the case of cash on delivery payments. In addition, access to digital content and services, if offered, may also be granted on a regular basis in accordance with their description. The Store accepts the forms of payment available during the ordering process, including, in particular, traditional bank transfers and electronic payments.

8. The Seller provides the Customer with the following methods of payment under the Sales Agreement:

1) Cash on delivery,

2) Payment by bank transfer to the Seller's bank account, Electronic payment is facilitated via Tpay, which is operated by Krajowy Integrator Płatności spółka akcyjna. The company's registered office is located in Poznań at pl. Władysława Andersa 3. 61-894 Poznań) is registered in the Register of Entrepreneurs of the National Court Register, which is maintained by the District Court Poznań Nowe Miasto i Wilda in Poznań, 8th Commercial Division of the National Court Register, under KRS number: 0000412357, NIP: 7773061579. Should you wish to view the Tpay Terms and Conditions, they can be found here. 9. If the Customer elects to pay by bank transfer or electronic payment, the Customer is obliged to make the payment within 5 working days from the date of conclusion of the Sales Agreement. Following this period, the order may be subject to cancellation. 10. The Customer hereby consents to receive invoices in electronic form.

§5 Non-compliance of goods with the contract; complaints

1. The basis and scope of the Seller's liability towards the Customer in the event of defective Goods are determined by generally applicable laws, in particular the Consumer Rights Act. 2. The Seller hereby informs the entrepreneur of the liability for compliance with the contract as provided for by law. The consumer has the right to use the warranty, if it has been granted. 3. Prior to submitting a formal complaint and returning the Goods to the Seller, the Customer is requested to contact the Seller via e-mail at: Support@skinsquare.storeThis will help to expedite the complaint process and facilitate a swift resolution to the issue. 4. The mailing address for complaints and the address for returning goods is: ul. Wołomińska 2, 05-230, Kobyłka. The Goods are in conformity with the contract if the following criteria are met: the description, type, quantity, quality, completeness, and functionality of the goods are in conformity with the contract, and in the case of goods with digital elements, their compatibility. In the event that the goods do not meet the agreed specifications, the consumer may request repairs or replacement. This request must be made in accordance with the terms of the contract, which was entered into by both the consumer and the seller. The consumer is obliged to inform the seller of any such issues no later than the time of conclusion of the contract, and the seller must accept this notification. In the event that a consumer requests repair of the goods, the Seller may elect to replace them. Alternatively, the Seller may repair the goods when the consumer requests replacement, provided that it is impractical or would incur disproportionate costs for the trader to bring the goods into conformity with the contract in the manner chosen by the consumer. In the event that repair or replacement is not feasible or would incur disproportionate costs for the trader, they may be entitled to decline responsibility for bringing the goods into conformity with the contract. 8. The Seller shall be obliged to repair or replace the goods within a reasonable time from the moment they were informed by the consumer about the lack of conformity with the contract. The Seller shall carry out such repairs or replacements without undue inconvenience to the consumer, taking into account the specific nature of the goods and the purpose for which the consumer purchased them. The Seller is responsible for the costs associated with repairs or replacements, including postage, transport, labor, and materials. 9. The consumer must make the goods to be repaired or replaced available to the Seller. The Seller is responsible for collecting the goods from the consumer at its own expense. The consumer is not obligated to pay for the normal use of the goods that were subsequently replaced. In accordance with the provisions outlined in the Consumer Rights Act, consumers may opt to submit a declaration requesting a price reduction or the termination of the contract under certain circumstances. This procedure is applicable in instances where the seller has declined to rectify the goods in accordance with the terms of the contract, or has been unsuccessful in doing so. 11. The Seller shall refund the consumer the amounts due as a result of exercising the right to a price reduction no later than within 14 days of receipt of the consumer's statement on the price reduction. 12. In the event of withdrawal from the contract, the consumer shall immediately return the goods to the Seller, with the Seller incurring the cost of return. The Seller shall refund the purchase price to the consumer without delay, within a maximum of 14 days from the date of receipt of the goods or proof of their return. 13. The consumer shall not be entitled to withdraw from the contract if the lack of conformity of the goods with the contract is deemed to be insignificant. It is presumed that any non-compliance of the goods with the contract is significant. 14. The entrepreneur shall be liable for any non-compliance of the goods with the contract existing at the time of delivery and revealed within two years from that time, unless the shelf life of the goods, specified by the entrepreneur, his legal predecessors or persons acting on their behalf, is longer. 15. In the event of any lack of conformity of the goods with the contract which becomes apparent within two years of delivery, it is presumed that such lack of conformity existed at the time of delivery, unless proven otherwise or unless this presumption is incompatible with the nature of the goods or the nature of the lack of conformity of the goods with the contract. 16. The seller is required to address a consumer's complaint within 14 days of receiving it. 17. The seller adheres to the provisions outlined in Chapter 5b of the Consumer Rights Act concerning contracts for the supply of digital content or digital services. The Seller is to be held responsible for any discrepancies in accordance with the contract for digital content or digital services provided on a continuous basis, which occurred or became apparent during the period stipulated by the contract. This period must not be less than two years from the date of delivery of the goods with digital elements. If a lack of conformity of the digital content or digital service with the contract becomes apparent during this period, it is presumed that the lack of conformity occurred during this period. 18. In the event that a warranty has been issued for the goods, relevant details and provisions will be specified in the product description within the Store. 19. The rights pertaining to the non-compliance of the goods with the contract are held by the consumer and the entrepreneur with consumer rights.

§7 Provision of services by electronic means

1. The Seller shall take measures to ensure the fully correct operation of the Store, in accordance with current technical knowledge, and undertakes to remove, within a reasonable time, any irregularities reported by Customers using the Seller's Data. 2. The Seller provides the following free electronic services: a) the possibility of creating an account in the Store, b) the possibility of concluding a contract with the Seller electronically, c) the possibility of receiving a newsletter (if it is possible to subscribe to the newsletter on the Store's website). 3. An account is created by completing the registration form or, if this option is available, by selecting the appropriate consent during the ordering process. Upon successful registration of an account in the Store, a free contract for the provision of electronic services is concluded for an indefinite period. 4. The Customer has the option to delete their account at any time by accessing the customer panel or by submitting a deletion request to the Store's email address. 5. The customer's account stores information regarding the customer's data and orders placed. Should the account be deleted, the Seller will retain information regarding orders placed until the expiry of the limitation period for potential claims arising from a specific legal relationship, or for the duration of the Store's operation, unless the Customer objects to the storage of this information. Furthermore, the Seller has no overarching legitimate interest in storing it. 6. To subscribe to the newsletter, please complete the newsletter subscription form or check the consent box during the ordering process. In the event of a successful subscription to the newsletter, the Seller will provide an electronic service consisting of sending the Customer e-mails containing information about the Seller's products, promotions, or services. Should you wish to unsubscribe from the newsletter, you may do so at any time by clicking on the unsubscribe button in the email or by sending an unsubscription request to the Store's email address. 7. Should the Customer wish to file a complaint, they should provide their name, mailing address, and the type and date of the irregularity related to the functioning of the Store. 8. The Seller undertakes to consider each complaint regarding the operation of the Store within 14 days. The Customer should direct the complaint to the Seller's email address. 9. The content of the newsletter is protected by copyright. The Seller's consent is required for any copying, recording, or distribution of the newsletter. 10. The consumer shall be entitled to withdraw from the contract for the supply of digital content within 14 days of its conclusion, without obligation to provide reasons, by notifying the Seller. Notwithstanding the foregoing, the user shall be entitled to submit a statement of resignation from the services provided at any time.

§8 Provisions concerning entrepreneurs

1. The provisions of this paragraph apply to customers who are entrepreneurs. 2. The parties completely exclude liability under the warranty for defects. 3. The Seller may terminate the contract for the provision of electronic services in the scope of maintaining the Customer's account with immediate effect and without giving reasons. This shall not result in any claims against the Seller in this respect. 4. The Seller has the right to withdraw from the contract without giving any reason within 14 days of its conclusion by sending the entrepreneur an appropriate statement. This shall not result in any claims against the Seller in this matter. 5. The Customer is obliged to inspect the shipment in a timely manner and in a manner appropriate for the type of shipment, and should immediately take steps to determine the carrier's liability. The Seller is not responsible for any loss, shortage, or damage to the Goods, nor for any delay in the transport of the shipment, arising from the acceptance of the shipment for transport to its delivery to the entrepreneur. 6. The Seller reserves the right to limit the available payment methods and require the entrepreneur to make a prepayment in full or in part. 7. The Seller's total liability to the entrepreneur for any non-performance or improper performance of the contract by the Seller is limited to the price paid for the Goods and the delivery costs. The Seller shall not be liable for the entrepreneur's lost profits. 8. Disputes between the Seller and the entrepreneur shall be settled by the court that has jurisdiction over the Seller's registered office. 9. The provisions of this paragraph are not intended to limit the entrepreneur's consumer rights under generally applicable regulations.

§9 Reviews

1. When presenting consumer reviews, the Seller verifies reviews of services and goods and has implemented appropriate solutions to assess their authenticity. After posting, the review is verified by a store employee. If there are doubts as to the authenticity of the review, they are clarified on the basis of evidence of purchase of a specific service. Should the data contained in the opinion and obtained during the clarification process prove to be unrelated to the order that was the subject of the opinion, said opinion will be removed. 2. We publish all opinions (both positive and negative) without interference to their content, and do not offer additional benefits related to posting or withdrawing an opinion. On the basis of the aforementioned points, we are able to guarantee that the reviews accessible on the Store's website are both verified and authentic, providing an accurate reflection of genuine shopping experiences. 4. Reviews concerning the Store may be published on the websites of third parties. In such instances, the rules stipulated by these entities govern the evaluation of the credibility and authenticity of the reviews. The Store takes great measures to ensure that reviews of the store are always credible and authentic.

§10 User Content

1. User Content is content posted independently or through the Store by each User, including opinions or comments about the store or products, as well as additional information not required when placing an order, contained in the customer's account, posted independently or through the Store.

As a user of this service, you may not publish content that constitutes illegal content according to the Digital Services Act (DSA) or is otherwise unlawful, contrary to these Terms and Conditions or good manners. In particular, you must not publish content that is used to commit an offense or crime. Unfortunately, we must reserve the right to withhold payment for content that infringes on personal rights or copyrights. We also ask that you refrain from using our platform to send spam, conduct unfair competitive activities, or engage in prohibited marketing activities. Finally, please be sure that the content you submit is consistent with the subject matter of the website to which it relates. 3. We may verify, block, and remove illegal content, while maintaining the principles of objectivity and due diligence. 4. A report of illegal content must include: 1) a sufficiently justified explanation of the reasons why the person or entity alleges that the information in question constitutes illegal content, and 2) an indication, if possible, of the electronic location of the information, such as a URL, and additional information enabling the identification of the illegal content. 3) the name and email address of the person or entity submitting the report, with the exception of reports pertaining to information deemed to be associated with one of the offenses outlined in Articles 3-7 of Directive 2011/93/EU; 4) A statement confirming the good faith belief of the person or entity making the report that the information and allegations contained therein are accurate and complete. 5. In the event that verification, whether initiated by us or prompted by a report, determines that specific content is unlawful, we reserve the right to block or remove said content. 6. Both the User who reported the content and disagrees with our decision, and the User whose content we have deemed illegal, have the right to appeal against decisions regarding the content. The procedure for doing so is outlined in section 13 below. The appeal must include your name, contact information, and the reasons for requesting a change to the decision. After submitting your appeal, you will receive an immediate confirmation of receipt, and your appeal will be reviewed within 14 days. Please note that appeals will not be reviewed automatically. The justification for the decision will be prepared in accordance with all requirements of the Digital Services Act. 8. You have the right to appeal against decisions regarding content via the contact point indicated in section 13 below. The appeal should include your name, contact details, and the reasons for requesting a change to the decision. 9. In the event of significant non-compliance with the provisions of this section and the publication of illegal content, we may decide to temporarily block (suspend) or delete the account, as well as to limit the functionality of the account. 10. Decisions regarding the user's account will be made in accordance with the principles of objectivity and due diligence. Should you wish to appeal against this decision, your appeal will be considered within 14 days. Please note, however, that this will not be considered automatically. You will be informed immediately of the outcome. In the event of User Content that falls under this category, we are not liable if: 1) we have no actual knowledge of illegal activity or illegal content, and with regard to claims for damages, we are not aware of the facts or circumstances that clearly indicate illegal activity or illegal content. 2) we will take immediate action to remove or block access to illegal content upon becoming aware of such knowledge or information. 12. In the event that we receive information that raises a suspicion of a committed crime, If we become aware of any information that suggests a crime that threatens the life or safety of a person or persons has been, is being, or may be committed, we will immediately inform the law enforcement or judicial authorities of the Member State or Member States concerned. We will also provide them with all available information on the matter. 13. In accordance with our obligations under the Digital Services Act (DSA), we have established a designated contact point to facilitate communication with the relevant authorities and Users. This contact point can be reached via the following email address:Support@skinsquare.store. We kindly request that Users utilize this email address to report any content that they deem to be in violation of the law. 14. It is important to note that none of the aforementioned provisions is intended to limit the rights of the user, and they should not be interpreted in this manner.

§11 Protection of personal data

1. The Seller is the administrator of the personal data of Customers collected through the Online Store. 2. The rules for the processing of personal data of their recipients and the rights of the Customer are set out in the Store's Privacy Policy.

§12 Final provisions

1. The Seller retains all rights to the Store and the goods offered, including intellectual property rights, property rights, and personal copyrights.

Reproduction or modification of the content offered by the seller is not permitted without the seller's express consent. 2. The seller reserves the right to amend the terms and conditions for important reasons, including changes to the offer or changes in legislation. The new terms and conditions shall come into force on the date of publication. Registered users will be informed of any changes to the terms and conditions by e-mail. 3. The seller reserves the right to change the prices of goods and promotions without prejudice to contracts concluded prior to such changes. 4. In matters not covered by these terms and conditions, the generally applicable provisions of Polish law shall apply. 5. None of the provisions contained within the Terms and Conditions shall be construed as a limitation on the rights of the consumer or entrepreneur with consumer rights, as guaranteed by the Consumer Rights Act and other applicable legal acts. 6. In the event of a dispute arising from the concluded sales contract, the parties shall endeavor to resolve the matter amicably. 7. The consumer may opt to utilize extrajudicial means of addressing complaints and pursuing claims. The consumer may, for instance, elect to: 1) submit a request to a permanent consumer arbitration court for dispute resolution. 2) submit a request to the provincial inspector of the Trade Inspection to initiate mediation proceedings for the amicable resolution of the dispute, 3) seek the assistance of the district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection. 8. Consumers may use the EU ODR online platform, available at the following URL: https://ec.europa.eu/consumers/odr/ 9. More detailed information can be found at the following URL: https://polubowne.uokik.gov.pl/.